Frequently Asked Questions

Looking for answers? You've come to the right place.

Selling & Payments

How does I Want What It's Worth work?

Fill out our Free Shipping Kit Form and we’ll send you a specially built shipping kit that protects your jewelry.

Then, all you have to do is:

1. Ship It: Drop your kit off at a local UPS or Post Office. We’ve taken care of the postage and insurance for you!

2. Get Paid: You get paid 5-7 business days after we receive your jewelry.

What type of jewelry do you accept?

We accept any jewelry that contains gold, platinum, silver, or precious stones. Whether it's a big brand-name or non-branded, we'll get you what it's worth.

Do you take dirty, scratched, or broken jewelry?

Yes! Jewelry restoration is our specialty. When your jewelry passes through our factory, we clean, polish, and fix it—making it look like new. This allows us to pay you what your jewelry will be worth, instead of what it’s currently worth as a broken or used-looking piece. That means more money for you!

When will I get paid?

You get paid within 5-7 business days from when we receive your jewelry at our NYC headquarters.

What if I am not satisfied with my offer?

There is a Love-Your-Offer Guarantee at I Want What It's Worth. If you don't love your offer, we'll send your jewelry back to you, no questions asked. Return shipping is on us.

Do you charge a fee for your service?

No, we cover all restoration, shipping, and insurance costs. There are absolutely no hidden fees when you sell with us.

How do I get paid?

We offer three options for payment: You can receive a paper check in the mail, an Amazon electronic gift credit, or a PayPal transfer.

What's the status of my jewelry?

We’ll update you every step of the way using the email address you’ve provided. Once we have your offer ready, we’ll email you with the exact cash amount and options for your payout.

Have a question for our experts? Contact us here.

Can I sell multiple pieces of jewelry at once?

Yes. Your jewelry shipping kit can hold multiple pieces of jewelry.

Do you accept fake or stolen jewelry?

We do not. If we believe something is stolen, we report it to the police. Any jewelry sent to us that is counterfeit will be destroyed.

What makes I Want What It’s Worth a better way to sell my jewelry?

Most jewelry resellers charge a fee or only pay you a fraction of what your jewelry is worth. Others take a long time to come back to you with an offer.

We know that your time is precious. That’s why our process is faster, safer, more reliable, and 100% free to use, with no commitments, no hidden fees, and an offer in 5-7 business days.

We’ve helped thousands of customer across the country sell their jewelry and get what it’s worth. If you’re interested, you can request a free, no-obligation Jewelry shipping kit here.

Shipping & Returns

What if I change my mind after I send you my jewelry?

There is a Love-Your-Offer Guarantee at I Want What It's Worth. If you don't love your offer, we'll send your jewelry back to you, no questions asked. Return shipping is on us.

Is it safe to send my jewelry in the mail?

Yes! we send you packaging specifically designed to protect your jewelry during shipping. And because your jewelry is insured, it’s just as safe in the mail as it is in your drawer at home--if not safer.

Is my shipping kit insured?

Any item sent in our shipping kit is insured up to $150,000. When we say your jewelry is safe—it's safe! Lost or damaged items are extremely rare, but if there is a problem, we'll make sure our insurance carrier gets you paid.

Are shipping and insurance free?

Yes, shipping and insurance are always free—and that includes returns!

I received my jewelry shipping kit. What do I do now?

Simply go to your local UPS or USPS to drop it off. The packaging comes with an attached prepaid shipping label, and is insured up to $150,000.

What if I change my mind after I receive the jewelry shipping kit?

You’re under no obligation to ship your jewelry to us, even if you’ve received a jewelry shipping kit. While we would love to help you get the best price for your jewelry, we understand that things change. Please remember to recycle your kit.

When will my Jewelry shipping kit arrive?

Within 2-3 business days.

How long will it take for my jewelry to arrive at your headquarters?

1-2 business days. We’ll send you an email confirmation once your jewelry arrives.

Can I track my Jewelry shipping kit?

Yes, you'll receive an email with a tracking number. We’ll also email you with updates through the entire process.

You can always reach out to us with any questions here.

Jewelry Restoration

What is involved in a jewelry restoration?

Whatever it takes to make your jewelry sparkle like it's brand new! Restorations greatly increase the value of your jewelry by making them look better to prospective buyers.

Here are just some of the repairs our expert technicians can do:

-Reset Stones
-Straighten & Retip Prongs
-Laser Weld
-Heat Solder
-Reshape Bezel
-Realign Shank
-Realign Basket
-Replace Stud Clutch
-Refit Clasp

-Replace Spring
-Reattach Links
-Refit Bracelet Pin
-Replace Band Spring
-Reseal Watch
-Ultrasonic Clean
-Steam clean
-Deep Brush clean
...And More!

Do you charge a fee for jewelry restoration?

No, it's totally free.

If a restoration is needed, do I still get an offer?

Yes. You receive an offer and get paid before any changes are made to your jewelry. The offer is based on what we evaluate your jewelry will be worth in the future—after we clean and restore it.

Do you restore every piece of jewelry before it's sold?

Not all jewelry needs complete restoration, but we’ll definitely give it a thorough cleaning. The more your jewelry sparkles, the better price we can give you!

About Us

What happens to all the jewelry I Want What It's Worth buys?

Our jewelry is auctioned to jewelry stores across the country. We work with a nationwide network of trusted buyers to get our customers the best possible price.

How do you determine what my jewelry is worth?

Our experts use data from thousands of past jewelry auctions, while accounting for gemology, jewelry market trends, and current material value. If your jewelry needs any restoration, we make our assessment on its post-restoration condition.

The evaluation and sale of each piece of jewelry is a constantly evolving process. Our main mission is, and will always be, to pay you the highest possible price.

Why don't I just walk into a jewelry store and sell my jewelry?

Jewelry stores have massive overhead costs and usually take months to sell their inventory. They pass those overhead costs down to you. Pawn shops are even worse—they’ll often pay less than 20% of an item’s true value.

Do you accept customers from outside the United States?

Unfortunately, not at this time. But hopefully in the future!

Where Is I Want What It's Worth located?

Our headquarters are located in the heart of New York City.

Can I visit your office?

We don't have any brick-and-mortar stores for you to visit at this time. As an internet-based business, we like to keep our overhead costs low and deliver high payouts to our customers.

Is selling to I Want What It's Worth safe?

Very. We are licensed by New York State as a jewelry reseller and have an A+ rating by the Better Business Bureau. We’ve also been featured in many publications, including The Next Web and JCK Magazine.

Our headquarters are in a vault and your shipping kit is insured up to $150,000. When we say your jewelry is safe—it’s safe! Lost or damaged items are extremely rare, but if there is a problem, we’ll make sure our insurance carrier gets you paid.

How long has I Want What It's Worth been in business?

Four years and going strong!