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Help Center | I Want What It's Worth

Help Center

Looking for answers? You've come to the right place.

Selling and Payments

 

How to Sell Your Jewelry

Order a free shipping kit

1. Order a Kit

Fill out our Free Jewelry Shipping Kit Form, and we’ll send you a specially built kit that keeps your jewelry safe during shipping.

Ship your jewelry using our free kit

2. Ship It

Drop your kit off at your local United States Post Office. We’ve already taken care of the postage and shipping insurance for you!

Get paid what your jewelry is worth

3. Get Paid

You get paid within 72 hours after we receive your jewelry in our NYC headquarters.

Common Questions

 

Is it safe to send my jewelry in the mail?

Yes! We send you free packaging designed to protect your jewelry during shipping. And because your jewelry is insured, it’s just as safe in the mail as it is in your drawer at home.

 

What if I change my mind after I send you my jewelry?

There is a Love-Your-Offer Guarantee at I Want What It’s Worth. If you don’t love your offer, we’ll send your jewelry back to you, no questions asked. Return costs are on us.

 

When will I get paid?

You get paid within 72 hours after we receive your jewelry at our NYC headquarters. The only thing you’ll have to wait for is the delivery of the check.

 

What type of jewelry do you accept?

We accept any jewelry that contains gold, platinum, or diamonds. Whether it's a big brand-name, non-branded, vintage, or recently purchased, we'll get you what it’s worth.

 

Do you take dirty, scratched, or broken jewelry?

Yes! Jewelry restoration is our specialty. When your jewelry passes through our restoration center, we clean, polish, and fix it—making it look like new. This allows us to pay you what your jewelry will be worth, instead of what it’s currently worth broken or worn. That means more money for you!

 

Why don’t I just walk into a jewelry store and sell my jewelry?

Because you won’t get what it’s really worth. Jewelry stores have massive overhead costs and usually take months to sell their inventory. They pass those overhead costs down to you when buying your jewelry. Pawn shops are even worse—they’ll often pay less than 20% of an item’s true value.

Selling and Payments

 

Why don’t I just walk into a jewelry store and sell my jewelry?

Because you won’t get what it’s really worth. Jewelry stores have massive overhead costs and usually take months to sell their inventory. They pass those overhead costs down to you when buying your jewelry. Pawn shops are even worse—they’ll often pay less than 20% of an item’s true value.

 

What type of jewelry do you accept?

We accept any jewelry that contains gold, platinum, or diamonds. Whether it's a big brand-name, non-branded, vintage, or recently purchased, we'll get you what it’s worth.

 

Do you take dirty, scratched, or broken jewelry?

Yes! Jewelry restoration is our specialty. When your jewelry passes through our factory, we clean, polish, and fix it—making it look like new. This allows us to pay you what your jewelry will be worth, instead of what it’s currently worth as a broken or used-looking piece. That means more money for you!

 

Can I sell multiple pieces of jewelry at once?

Yes, your kit can safely hold over 30 pieces of jewelry.

 

I want to send you a bundle of jewelry and I am unsure if it’s all real. What should I do?

When in doubt, send it. If we find one valuable piece, you’ll receive an offer on the whole bundle. Our experts have been known to find some serious treasures in folks’ old jewelry.

 

Do you scrap jewelry or sell it as a whole piece?

We prefer to sell your jewelry as a whole piece—which is why we have a restoration center dedicated to making old jewelry sparkle like new.

Melting gold down—which many buyers called “scrap gold”—is something pawn shops and jewelry stores do to make a quick buck. For us, it’s the last resort.

 

If I send in multiple pieces of jewelry, will I get an offer for each piece?

You will only receive one bundled offer for all the jewelry sent in. Often, you will get an itemized breakdown for each piece and its corresponding worth. But you will only have the option to accept or reject a single offer.

 

When will I get paid?

You get paid within 72 hours after we receive your jewelry at our NYC headquarters. The only thing you’ll have to wait for is the delivery of the check.

 

How long will it take for my check to arrive?

Your check will be shipped out immediately via USPS First Class and typically takes 3 to 7 days to arrive.

 

Do you charge a fee for your services?

No, we cover all restoration, shipping, and insurance costs. There are absolutely no hidden fees when you sell your jewelry with us.

 

How will you keep me updated on the status of my jewelry?

We’ll update you every step of the way using the email address and phone number you’ve provided. Once we have your offer ready, we’ll ship you a check with the exact cash amount that your jewelry is worth.

Have a question for our experts? Contact us here.

 

What if I am not satisfied with my offer?

There is a Love-Your-Offer Guarantee at I Want What It’s Worth. If you don’t love your offer, we’ll send your jewelry back to you. Return costs are on us.

You can read more about our return policy here.

 

Why am I not receiving any emails or text messages?

Once you request a free Jewelry Shipping Kit, you will receive updates from us through email or text. If you aren’t receiving any updates, try checking your email’s spam folder or double-check that the contact information you gave us is correct.

To update your contact information, message our support team here.

 

How do I get paid?

The moment our team decides on an offer, we send you a check in the mail through USPS First Class for your total offer amount.

 

Once I receive the check, can I still reject your offer?

You can still reject the offer as long as the original check is returned without being cashed. For more details on rejecting your offer, please see our Rejection Terms.

Shipping and Returns

 

Is it safe to send my jewelry in the mail?

Yes! We send you free packaging designed to protect your jewelry during shipping. And because your jewelry is insured, it’s just as safe in the mail as it is in your drawer at home.

 

When will my Jewelry Shipping Kit arrive?

Within 2-3 business days from when you request a Free Jewelry Shipping Kit.

 

Does my kit include a shipping label for me to mail my jewelry?

Yes. Your kit arrives fully insured and it will have a prepaid shipping label attached to it. All you have to do is drop it off at your local United States Post Office, and we’ll do the rest.

 

Am I under any obligation to use my shipping kit?

You’re under no obligation to ship your jewelry to us, and if you decide not to, there are never any penalties. Your kit’s postage will be kept active in case you change your mind.

 

I received my Jewelry Shipping Kit. What do I do now?

Just follow the simple and clear instructions (that came with your kit) about how to prepare and ship your jewelry. If you have any questions, contact our support team here.

 

I no longer have my shipping kit. Can I order a new one?

Because our Jewelry Shipping Kits are specially made to keep your jewelry safe, they are also expensive, so we only replace them on a case by case basis. To request a new Jewelry Shipping Kit, contact our support team here.

 

How long do I have to use my Jewelry Shipping Kit?

The postage on your kit never expires. If your kit is over 40 days old, our shipping insurance expires and we no longer grant jewelry returns. If you’d like to extend the life of your kit’s insurance and return policy, contact us here.

 

Can I put more than one item in the shipping kit?

Yes, your kit can safely hold over 30 pieces of jewelry.

 

What if I change my mind after I send you my jewelry?

There is a Love-Your-Offer Guarantee at I Want What It’s Worth. If you don’t love your offer, we’ll send your jewelry back to you, no questions asked. Returns costs are on us.

You can read more about our return policy here.

 

If my jewelry is rejected, will you send it back to me?

We only reject jewelry that doesn’t have any precious metals or if it only contains trace amounts of silver that’s valued at less than $10—typically seen with small silver pieces.

Unfortunately, to cover return shipping costs of lower value items, you’ll have to pay for shipping—which is a flat-rate $25 shipping fee.

 

How long will it take for my jewelry to arrive at your headquarters?

1-2 business days. We’ll send you an email confirmation once your jewelry arrives.

 

Is my jewelry insured?

Yes, any item sent in your Jewelry Shipping Kit is insured. When we say your jewelry is safe—it’s safe! Lost or damaged items are extremely rare, but if there is a problem, we’ll make sure you get paid.

 

Are shipping and insurance free?

Yes, shipping and insurance are always free—and that includes returns!

 

Can I track my Jewelry Shipping Kit?

Yes, you'll receive an email with a tracking number. We’ll also email and text message you with updates throughout the entire process. You can always reach out to us with any questions here.

 

How does the return process work?

How do I turn down the offer and get my jewelry back?

Simply wait for your check to arrive and ship it back to us within 10 days of postmark. The moment we receive your check, we’ll process your return and send your jewelry safely back to you.

Do I have to return my check?

Yes, and we make it easy. Our Customer Care Team will provide you with detailed instructions on how to return it. Failure to return the check within the 10-day allotted time will automatically result in acceptance of the offer.

Please note: any customer that sends us a Jewelry Shipping kit that is over 40 days old, without first contacting us and securing an extension, will not be able to reject their offer.

How long does it take for my jewelry to be returned?

From when we receive your returned check, it will take 5-7 business days to receive your jewelry back.

For more details on rejecting your offer, please see our Rejection Terms.

Jewelry Valuations and Restorations

 

Do I have to send you my jewelry to get an offer?

Yes. We can't accurately assess condition, authenticity, or quality without being able to perform a detailed inspection in person. Because of that, we never tell you what your jewelry is worth without first physically handling your jewelry.

To request a free Jewelry Shipping Kit and find out what your jewelry is worth, click here.

 

How long is the valuation process?

48-72 hours. Our valuation process starts when we receive your jewelry and finishes when you get an offer.

 

How do you determine what my jewelry is worth?

Our experts use data from thousands of past jewelry auctions, while accounting for gemology, jewelry market trends, and current material value. If your jewelry needs any restoration, we make our assessment on its post-restoration condition.

The evaluation and sale of each piece of jewelry is a constantly evolving process. Our main mission is, and will always be, to pay you the highest possible price.

 

Who are your experts?

The I Want What It’s Worth team of jewelry experts consists of GIA-certified gemologists, bench jewelers, and sales specialists. Their combined experience gives them a unique ability to evaluate your jewelry, taking into account gemology, material value, and marketplace demand.

 

How are your diamonds and gemstones graded?

All mounted diamond and gemstone grading are performed consistent with GIA standards. In accordance with those industry standards, stones are not removed from their mounting were to do so would damage if not destroy the original setting. On that basis, all items are valued and inspected by our certified gemologist.

 

Why is the appraisal that came with my jewelry not reflecting what it’s worth?

An appraisal does not represent the actual value of your jewelry. Appraisals are mostly done for insurance purposes and most “insurance appraisals” are for values larger than the amount the jewelry was originally purchased for. That being said, our offers are sometimes higher than the amount shown on the appraisal.

 

What is counterfeit jewelry?

Counterfeit jewelry can contain trace amounts of precious metal (or none at all), but is deceptively designed and marked to appear as a much more expensive item. It can be plated with precious metal but marked “925” or “14K” as if it were solid silver or gold, contain simulant/synthetic gems while posing as the real thing, or be mislabeled with a brand name.

 

What is your policy on counterfeit jewelry

If we suspect for any reason that submitted jewelry is not authentic we will contact you for proof of purchase in an effort to establish your jewelry’s authenticity. Our policy states that if a person sends us counterfeit jewelry, all their jewelry will be discarded at our facility.

 

Should I be worried that I unknowingly sent counterfeit jewelry?

Not at all. Counterfeit jewelry is rare and the owner of it is usually aware of its deception.

 

What is your policy on stolen jewelry?

I Want What It’s Worth does not accept items that have been reported as lost or stolen. By law, it is our responsibility to hand over any illegally obtained items as well as the information of the sender to the proper authorities.

 

What is involved in a jewelry restoration?

Whatever it takes to make your jewelry sparkle like it’s brand new! Restorations greatly increase the value of your jewelry—which means you get paid more.

Here are just some of the repairs our expert technicians can do:

-Reset Stones
-Straighten & Retip Prongs
-Laser Weld
-Heat Solder
-Reshape Bezel
-Realign Shank
-Realign Basket
-Replace Stud Clutch
-Refit Clasp

-Replace Spring
-Reattach Links
-Refit Bracelet Pin
-Replace Band Spring
-Reseal Watch
-Ultrasonic Clean
-Steam clean
-Deep Brush clean
...And More!

 

Do you charge a fee for jewelry restoration?

No, it’s totally free.

 

If restoration is needed, do I still get an offer within 72 hours?

Yes. You receive an offer and get paid before any changes are made to your jewelry. The offer is based on what we evaluate your jewelry will be worth in the future—after we clean and restore it.

 

Do you restore every piece of jewelry before it’s sold?

Not all jewelry needs complete restoration, but we’ll definitely give it a thorough cleaning. The more your jewelry sparkles, the better price we can give you!

About Us

 

What makes I Want What It’s Worth a better way to sell my jewelry?

Most jewelry resellers charge a fee or only pay you a fraction of what your jewelry is worth. Others take a long time to come back to you with an offer.

We know that your time is precious. That’s why our process is faster, more reliable, and 100% free to use, with no commitments, no hidden fees, and an offer in 72 hours.

We’ve helped thousands of customers across the country sell their jewelry and get what it’s worth. You can read their reviews here.

 

Does I Want What It’s Worth use middlemen to sell jewelry?

No. Our in-house process is the most advanced in the industry. We work with a nationwide network of trusted jewelry stores. And, as often as possible, your jewelry is sold to a jewelry store in need of your specific piece of jewelry. It’s how we are able to generate so much more money for our clients than traditional in-person jewelry buyers.

The typical pawn shop pretends they will sell your piece in their store, but they don’t. Instead, they purchase your jewelry and sell it to a middleman. Few jewelry stores will keep it on their shelves either.

 

Is I Want What It’s Worth legit?

Yes. We are licensed by New York State as a jewelry reseller, fully insured by a leading jewelry insurance provider and accredited by the BBB.

We understand that our customers put a lot of trust in us when they sell their jewelry, and we take that responsibility very seriously. We're proud of the good reputation we've earned since we founded the company in 2014. We invite you to read our reviews to see what others are saying about their I Want What It’s Worth experience.

If you have concerns we haven't addressed here, we'd love to talk with you. Please call, , or chat with us.

 

Where is I Want What It’s Worth located?

Our headquarters are located in the heart of New York City’s Diamond District.

 

Can I visit your facilities?

We don't have any brick-and-mortar stores for you to visit at this time. We like to keep our overhead costs low and deliver high payouts to our customers, so we’re strictly an online business for now.

 

Do you accept customers from outside the United States?

Unfortunately, not at this time. But hopefully in the future!

 

How long has I Want What It’s Worth been in business?

Six years and going strong!